SHIPPING AND RETURNS
Our return policy lasts 14 days from delivery date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (invoice number).Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days (depending on your bank).
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
NO REFUND ON SALE ITEMS.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you must return the original item back to us. Contact us here to start your process.
To return your product, you should mail your product to: Dynamic Culture Designs 31 Vose Avenue, #384 South Orange NJ 07079.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service in order to guarantee that we will receive your returned item.
Dynamic Culture Designs does free (standard) shipping on items $35.00 and over for U.S residents only. If your purchase does not exceed $35.00, there is a flat shipping rate of $1.99 applied at checkout. Expedited shipping is available at checkout that customer will incur. Applicable sales tax apply.